Privacy policy

Privacy Policy

Last updated: October 9, 2026

tovelira (“tovelira,” “we,” “us,” or “our”) operates https://tovelira.com and the related online store, content, features, products, and services (collectively, the “Services”).

Our store is hosted by Shopify, which provides the ecommerce platform used to make the Services available.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use the Services, place an order, create an account, subscribe to communications, contact us, or otherwise interact with tovelira.

1. Personal Information We Collect

Depending on how you use the Services, we may collect:

Contact Information

Full name;
Email address;
Telephone number;
Billing address; and
Shipping address.

Order and Transaction Information

Products viewed or purchased;
Shopping-cart activity;
Order history;
Shipping and delivery information;
Returns and refunds; and
Communications concerning an order.

Payment Information

Payments are processed through Shopify and authorized payment providers.

tovelira does not ordinarily receive or store complete payment-card numbers.

Account Information

Where customer account functionality is available, we may process:

Login information;
Saved preferences;
Saved addresses; and
Account activity.

Device and Usage Information

We may collect:

IP address;
Browser type;
Device information;
Device identifiers;
Network information;
Pages viewed;
Referring websites;
Website interactions; and
Cookie and similar technology information.

Marketing and Customer-Service Information

This may include:

Newsletter subscriptions;
Communication preferences;
Advertising preferences;
Customer-support messages;
Reviews;
Survey responses; and
Photographs, videos, or other information voluntarily provided.

2. How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, complete a form, subscribe, or contact us;
Automatically through cookies, pixels, logs, and similar technologies when you use the Services; and
From service providers and partners, including Shopify, payment processors, analytics providers, advertising partners, fraud-prevention providers, fulfillment providers, and delivery carriers.

3. How We Use Personal Information

We may use personal information to:

Provide and operate the Services;
Process payments and confirm orders;
Fulfill purchases and arrange delivery;
Administer returns, replacements, and refunds;
Respond to customer-support requests;
Maintain customer accounts and preferences;
Send order, delivery, account, security, and policy communications;
Detect, investigate, and prevent fraud, abuse, and security incidents;
Analyze and improve our website, products, advertising, and customer experience;
Send promotional communications where permitted by applicable law and customer preferences;
Comply with legal, tax, accounting, regulatory, and contractual obligations; and
Establish, exercise, or defend legal claims.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to:

Operate essential website functionality;
Maintain shopping carts and checkout;
Remember customer preferences;
Prevent fraud;
Understand website usage;
Analyze website performance;
Measure advertising; and
Provide or personalize advertising where permitted.

Where applicable law requires consent or another choice before using certain non-essential technologies, we will provide applicable privacy controls.

Customers may also manage cookies through browser settings.

Blocking certain cookies may affect website functionality.

Where required by applicable law, we will process recognized opt-out preference signals in accordance with applicable requirements.

5. Marketing Communications

Where permitted by applicable law, we may send promotional communications to customers or subscribers.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the communication.

Opting out of marketing does not prevent necessary transactional communications concerning:

Orders;
Payments;
Shipping;
Returns;
Refunds;
Account security; or
Customer service.

6. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to:

Shopify;
Payment processors and financial-service providers;
Fulfillment providers and warehouses;
Shipping carriers;
Returns providers;
Information-technology and cloud providers;
Customer-support providers;
Analytics providers;
Security and fraud-prevention providers;
Advertising and marketing providers where permitted;
Professional advisers, accountants, auditors, insurers, and legal advisers; and
Government authorities, regulators, or law-enforcement agencies where required by applicable law.

We may also disclose information in connection with a merger, financing, restructuring, sale, or transfer of all or part of our business, subject to appropriate safeguards.

We do not exchange personal information for money.

However, certain disclosures involving advertising cookies, device identifiers, analytics, or advertising partners may be treated as a “sale,” “sharing,” or targeted advertising under certain privacy laws.

Where applicable, eligible consumers may exercise available opt-out rights.

7. Shopify

Shopify provides the ecommerce infrastructure used by our online store.

Shopify may process personal information in connection with hosting, checkout, payments, security, analytics, and related ecommerce functionality.

Shopify's processing is also subject to its applicable privacy documentation.

8. International Processing

tovelira and its service providers may process or store personal information in countries outside the customer's state or country of residence.

Where applicable privacy law requires safeguards for international transfers, we will take reasonable steps to use appropriate legal protections.

Personal information may also be subject to lawful access requirements in jurisdictions where it is processed.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

Customer relationships;
Order and transaction requirements;
Legal and regulatory obligations;
Tax and accounting requirements;
Fraud prevention;
Dispute resolution; and
Establishing or defending legal claims.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable law.

10. Security

We use reasonable technical, organizational, and administrative safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting account credentials and should contact us promptly if they believe an account or transaction has been compromised.

11. Your Privacy Rights

Depending on where you reside and applicable privacy law, you may have rights concerning your personal information.

These may include the right to:

Know or confirm whether we process personal information about you;
Request access to personal information;
Request correction of inaccurate information;
Request deletion of certain personal information;
Obtain information about categories of personal information collected, used, or disclosed;
Request portability of certain personal information;
Opt out of certain uses or disclosures for targeted advertising, sale, or sharing where applicable;
Limit certain uses of sensitive personal information where applicable; and
Exercise other privacy rights provided by applicable law.

To exercise an applicable privacy right, contact:

Email: sheroncapiz752119@outlook.com

Please use “Privacy Request” as the subject line.

Describe your request and provide sufficient information for us to identify the relevant records.

We may take reasonable steps to verify your identity and authority before completing a request.

Where legally permitted, an authorized agent may submit certain requests on your behalf.

We will respond within the period required by applicable law.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

12. Children's Privacy

The Services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you believe a child has provided personal information to us without appropriate authorization, please contact us.

13. Third-Party Links

Our Services may contain links to third-party websites or services.

Those third parties operate according to their own privacy policies and practices.

tovelira is not responsible for the privacy or security practices of independent third-party services.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

Business operations;
Technology;
Services;
Legal requirements; or
Privacy practices.

The revised version will be published on this page with an updated “Last updated” date.

Where required by applicable law, additional notice or consent will be provided for material changes.

15. Contact and Privacy Requests

For privacy questions, requests, or complaints, contact:

Privacy Contact: tovelira