Return and Refund Policy

Last updated: October 9, 2026

At tovelira, customer satisfaction is important to us. We accept eligible returns requested within 30 calendar days after an order is delivered.

Please review the following terms and conditions before requesting a return.

1. Return Eligibility

To qualify for a return under our voluntary return policy, the item must generally be:

• Unworn, unused, unwashed, and in the same condition in which it was received;

• Returned with all original tags, accessories, manuals, and packaging where reasonably possible; and

• Accompanied by the order number or other proof of purchase.

Trying on an apparel item solely to confirm fit does not make it used, provided it remains clean, undamaged, and has not been worn beyond what is reasonably necessary to determine fit.

Nothing in these conditions limits mandatory rights relating to defective, damaged, incorrect, misdescribed, or nonconforming goods.

2. How to Request a Return

To request a return, contact us within 30 calendar days after delivery at:

Email: sheroncapiz752119@outlook.com

Please include:

• Your full name;

• Your order number;

• The item you wish to return;

• The reason for the return; and

• Clear photographs or video if the item is damaged, defective, incorrect, or materially different from its description.

We will review your request and, if approved, provide return instructions and the correct return address.

Returns are accepted by mail only.

Do not send a product to our published business address or any address shown on the original parcel unless we specifically authorize that address in writing.

Items returned without prior authorization may be refused or delayed where permitted by applicable law.

After receiving return approval, please ship the return within 14 calendar days and retain proof of postage and tracking information until the return has been completed.

3. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Returns Due to Our Error

tovelira pays reasonable approved return shipping costs when we confirm that an item arrived:

• Damaged;

• Defective;

• Materially